These are the terms you agree to when you pay for a shipping label on CardCuteCollect. By paying, you agree to them and confirm that you are 18 or older. Idunn Studio LLC operates CardCuteCollect.
1. Who can trade by mail
You must be 18 or older. You must have a mailing address in the United States (the 50 states and Washington, DC). The postal service checks your address through EasyPost when you enter it.
2. What CardCuteCollect does
CardCuteCollect is a marketplace where collectors trade cards with each other. Cards are swapped, not sold. We do not buy, sell, hold or inspect cards. Collectors mail cards directly to each other. A trade is 1 to 10 cards on each side.
We buy the shipping labels for the trade. Parcels ship with USPS Ground Advantage.
3. What you pay
Each collector pays for their own label. A label is the postage plus a CardCuteCollect service fee. The postage, the fee and the total are shown before you pay. For the current amounts, see Pricing.
4. When you are charged
When you pay, your card gets a hold, not a charge. You are charged after both collectors have paid, and at that point both labels are bought. If the other collector does not pay within 48 hours, or the trade is declined or cancelled before both have paid, your hold is released and you are never charged. Payments are processed by Stripe. CardCuteCollect never sees or stores your card number.
5. Your name and address are on the package
Your name and mailing address are printed on your shipping label as the return address. The collector you trade with will see them on the package they receive. Your address is never shown to anyone in the app.
6. Cancelling and refunds
If a trade cannot go ahead after both collectors have been charged but before the labels are used, the charges are refunded and the labels are voided. Changing your mailing address cancels any paid trade whose label is not ready yet, and your payment is returned. Once labels exist, you cannot cancel the trade from the app. The full rules are on Refunds and cancellations.
7. Mailing your cards
After your label is bought, you must mail your cards within 72 hours. If you do not, your account may be flagged for review and may be subject to a ban without notice.
8. Tracking and receipt
Labels are tracked. If the collector receiving a parcel does not report a problem within 48 hours of delivery, the trade counts as received. You can report a problem with a trade in the app.
9. What we do not promise
CardCuteCollect does not reimburse or refund you for a parcel that is lost or damaged in the mail. We do not guarantee that any card is authentic, and we do not promise to reimburse a trade that goes wrong.
10. Changes to these terms
If these terms change, the new version has a new version number, and you will be asked to agree to it the next time you pay for a label.
11. Contact
Questions? Email hello@cardcutecollect.com.