This page explains when you are charged for a trade, when you get your money back, and when you do not.
When you are charged
When you pay for a label, your card gets a hold, not a charge. The app says it this way: “This is just a hold in case the trade falls through. You’ll be charged after both sides have confirmed payment.”
Once both collectors have paid, both cards are charged and both labels are bought. The price you see before you pay is on Pricing.
When you are never charged
Your hold is released, and you are never charged, if either of these happens before both collectors have paid:
- The other collector does not pay within 48 hours.
- The trade is declined or cancelled.
When you get money back
If a trade cannot go ahead after both collectors have been charged, but before the labels are used, the charges are refunded and any labels we bought are voided with the carrier. This includes the $1.50 service fee. For example:
- A label cannot be bought.
- A collector changes their mailing address before their label is ready.
Changing your mailing address cancels any paid trade whose label is not ready yet, and your payment is returned. The app tells you this in settings.
When you do not get money back
- Once labels exist, you cannot cancel the trade from the app. The labels have been bought and the trade goes ahead.
- The service fee is refunded only in the cases above, where we cancel the trade and refund the charges. It is not refunded for any other reason.
- Lost or damaged parcels. CardCuteCollect does not reimburse or refund you for a parcel that is lost or damaged in the mail.
- How a trade turns out. CardCuteCollect does not guarantee that a card is authentic, and does not promise to reimburse a trade that goes wrong. We do not buy, sell, hold or inspect cards. Collectors mail cards directly to each other.
After the parcel is mailed
Labels are tracked. If the collector receiving a parcel does not report a problem within 48 hours of delivery, the trade counts as received. You can report a problem with a trade in the app, and you can leave reviews.
Questions
Email hello@cardcutecollect.com. See Contact.